Refund Policy

1. Who we are

Business name: Ashley Dow Ltd trading as ClaimItMyself

Address: 13 Oak Green House, Oak Green Business Park, Cheadle Hulme, Cheadle, England, SK8

6QL

Email: info@claimitmyself.co.uk

Website: claimitmyself.co.uk

2. Summary

ClaimItMyself provides digital tools, templates and guidance to help you prepare and submit

your own claims and applications (for example to HMRC and/or other government bodies). We

do not submit claims on your behalf and we do not act as your agent.

This Refund Policy explains: (a) your statutory cancellation rights for online purchases (including

the 14-day "cooling-off" period where it applies), and (b) our commercial 100% Money-Back

Guarantee.

2.1 Plans and Claim-Pack Credits (important)

We offer the following plans (prices shown on our website at the time of purchase):

Monthly membership (£4.99 per month): includes 2 Claim-Pack Credits per month.

Annual membership (£49.99 per year): includes 2 Claim-Pack Credits per month (credits

reset monthly on your billing anniversary).

All-Access membership (£99.99 for 12 months) (Coming Soon): includes unlimited Claim-

Pack Credits and priority WhatsApp support.

A "Claim-Pack Credit"; allows you to generate/unlock one full claim pack (for one claim type) for

download/print.

A credit is used when you generate/unlock a claim pack (even if you do not download or print

it).

For Monthly and Annual plans: credits reset monthly on your billing anniversary and do not roll

over. Extra credits are not sold; customers may upgrade (when available).

2.2 Availability of claim packs

You may be able to browse a wider list of claim types and descriptions in your account. Some

claim packs may be marked "Coming Soon" until the pack is released. If a claim pack is not yet

available, you cannot generate/unlock it until release.

2.3 Support

Support is available Monday to Friday, 10:00am to 5:00pm (UK time), excluding UK bank

holidays.

All-Access (when launched) includes priority WhatsApp support. Support provides product

guidance and how-to help; we do not provide professional tax/legal advice and do not act on

your behalf.

3. Statutory right to cancel (online / distance sales)

In the UK, consumers generally have a legal right to cancel most online purchases within 14 days

without giving any reason. For digital content (downloads/online access) there are special rules

explained below.

Cancellation period for digital content: 14 days from the day the contract is made (i.e., the day

you purchase).

3.1 Digital content supplied immediately (loss of the 14-day cancellation right)

Because our product is digital content delivered online, we normally make it available

immediately after purchase.

If you consent to immediate supply and acknowledge that you will lose your right to cancel once

supply begins, then the 14-day cancellation right ends when supply begins (for example, when

access to the product is enabled, or when you generate/unlock a claim pack).

We capture this consent/acknowledgement at checkout and confirm it in your order

confirmation email.

3.2 How to cancel (where the statutory right still applies)

To exercise your statutory right to cancel, you must tell us clearly (for example by email) within

the applicable cancellation period.

Email your cancellation request to info@claimitmyself.co.uk and include your name, the email

used at checkout, and your order reference. You may use the Model Cancellation Form at the

end of this policy, but you do not have to.

3.3 Statutory refund timing (where the statutory right applies)

If a statutory cancellation applies, we will refund you using the same payment method you used

for the purchase, without undue delay and no later than 14 days after we receive your

cancellation notice.

If you used a "buy now pay later"; provider (for example Klarna/Clearpay), your provider will

adjust any instalments in line with their process once we issue the refund.

4. 100% Money-Back Guarantee (all submitted ClaimItMyself-generated claims

rejected)

Separate from any statutory rights, we offer this commercial guarantee:

100% Money-Back Guarantee — full refund if all submitted ClaimItMyself-generated claims

are rejected (key terms apply).

Requires rejection evidence from the relevant authority; excludes missing evidence, incorrect

submission, or materially edited packs. See section 4 below.

Decisions can take many months (and sometimes longer). The guarantee is assessed once final

decisions are received.

4.1 What counts as "rejected" and "all submitted"

"Rejected" means a final written decision refusing/declining a submitted claim or application

(for example a refusal letter or secure message). It does not include "processing" , "pending",

"received";, or a request for more information.

"All submitted" means every ClaimItMyself-generated claim pack that you actually submitted to

the relevant authority for the relevant purchase/plan period. If any submitted claim is accepted

(including partially accepted), the guarantee does not apply.

4.2 What counts as a ClaimItMyself-generated claim pack

A ClaimItMyself-generated claim pack means the completed official submission forms and

supporting templates/instructions that we generate from your answers and make available for

download/print.

4.3 Evidence required

To assess a guarantee request, you must provide:

proof of submission for each submitted claim (where available); and
the authority’s written final rejection decision for each submitted claim (letter/secure

message/screenshot or PDF)

4.4 Exclusions (when the guarantee does not apply)

The guarantee does not apply where rejection is caused by:

missing evidence or failure to respond to follow-up requests;
incorrect submission (wrong process/destination, incomplete submission, missed steps, or

not following the submission instructions we provide); or

materially edited packs (changes that could reasonably affect validity, accuracy, or

completeness, such as removing sections, changing figures/years, or altering declarations).

4.5 Time limits for guarantee requests

You must request a guarantee refund within 60 days of receiving the last final rejection decision

for the submitted claims under the relevant purchase/plan period.

In any event, guarantee requests must be made no later than 30 months from: (i) purchase (for

one-off/annual/all-access plans), or (ii) the date of the first payment for the relevant

subscription period (for a monthly subscription).

4.6 What amount is refunded under the guarantee

If the guarantee applies, we refund 100% of the relevant fees you paid, as follows:

Monthly subscription: the monthly fees paid for the relevant period for which the rejected

claim packs were generated/unlocked (capped at 12 months of subscription fees).

Annual membership: 100% of the annual fee paid for that plan year.
All-Access (when launched): 100% of the All-Access fee paid for that 12-month term.

4.7 What happens if we refund you under the guarantee

If we issue a refund under the guarantee, your access to the ClaimItMyself product and

materials for that purchase/plan period may be disabled.

5. Other refunds we may offer (outside the guarantee)

Where the statutory right to cancel does not apply (for example because you requested

immediate access to digital content), we may still offer a refund in these limited situations:

Duplicate purchase: you accidentally purchased the same plan twice within 24 hours.
Technical issue: you cannot access the product due to a fault on our side and we cannot

resolve it within 5 business days after you notify us.

Material misdescription: the product is materially different from what was described on the

sales page at the time you purchased.

6. Faulty digital content (Consumer Rights Act 2015)

If our digital content is faulty or not as described, you have legal rights. In most cases, we are

entitled to an opportunity to repair or replace the digital content (for example by fixing access

or correcting the content) within a reasonable time. If we cannot do so, or if the fix does not

resolve the issue, you may be entitled to an appropriate price reduction (which can be up to

100% in some cases).

7. How to request a refund

Email info@claimitmyself.co.uk with your order reference and a short description of your

request.

For guarantee requests, include the evidence listed in section 4.3. We may ask for additional

information to verify the purchase and assess the request.

8. Refund method and timing

Approved refunds are issued back to the original payment method.

Once a refund is issued, the time it takes to appear on your account depends on your

bank/payment provider.

9. Chargebacks and disputes

Please contact us first so we can try to resolve any issues quickly.

If a chargeback is raised, we may suspend access while we investigate and we may dispute

chargebacks we believe are unjustified.

10. Model Cancellation Form (optional)

To: Ashley Dow Ltd trading as ClaimItMyself

Email: info@claimitmyself.co.uk

Address: 13 Oak Green House, Oak Green Business Park, Cheadle Hulme, Cheadle, England, SK8

6QL

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale for the supply of the

following digital content: [insert plan name]

Ordered on (*) / received on (*): [insert date]

Name of consumer(s): [insert name]

Address of consumer(s): [insert address]

Email used at checkout: [insert email]

Order reference: [insert order reference]

Signature of consumer(s) (only if this form is notified on paper): __________

Date: __________

(*) Delete as appropriate.

11. Your statutory rights

Nothing in this Refund Policy affects your statutory rights.